FAQ
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.me-my12paws.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. .
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Delivery and payment methods
PAYMENT METHODS, DELIVERY AND RETURNS
ORDERS
To place your order, please select the products you wish to purchase and add them to the basket. You can review your basket before completing your order. If the products are available, you will receive an automatic email with information regarding the preparation of your order. You'll be informed about the status and you will get an email confirmation on the address indicated in your account details.
PAYMENT METHODS
We accept PayPal, which is safe and easy to use. You can also pay with a credit card — we accept Mastercard and Visa. If you wish to pay via bank deposit, we will send you an invoice proforma and all the necessary bank account information. If the bank deposit is not received in 72 hours, your order will be cancelled.. If you have any difficulties, please contact us.
Cash on Delivery (COD) This option is only available to customers based in Slovenia and Croatia. Please choose a different option if you are ordering from any other country.
Currency All our prices are in euros (€). The prices of the products are as specified on our website (VAT included) and we reserve the right to modify these at any time. Shipping costs and customs duties are not included in the price.
We will ship the products to your address within 3 or 5 working days.
SHIPPING
Our parcels will be delivered with POŠTA SLOVENIJE courier service which is very reliable and offer package tracking. The minute your order is shipped to your address, you'll receive a 'Shipping conformation' in your inbox.
DUTIES AND TAXES
All orders include VAT. Please note that if your order is being shipped outside the EU, you are subject to duties and import taxes which are the responsibility of the customer to pay.
REFUND POLICY
We believe that you will be very satisfied with your purchase and will love your new Me&My12Paws products. But it's understandable that you can for some reason change your mind or decide to change the size of a product. We will cancel your order and refund your money in 14 days without a problem. Just send us an email to mail and tell us about your wishes.
Please keep in mind that you shall inform us about your order cancellation in 14 days from the delivery date. After you receive our confirmation email, you have 30 days to send the product back to our address. To be eligible for a return, the product must be unused and in the same condition that you received it from us.
Please note we do not refund original shipping costs and you will have to cover the cost of return shipping. For exchanges, you will also be charged the cost of sending the new item. In the event that the you were unable to receive your package and it was returned to sender, we do not cover the costs of sending it once again.
When we receive your returned product we will check it's condition and process a refund if product is unused and in the same condition as we send it to you. It may take 3-5 working days to see the refund on your account.
If you decide for the return, send us an email at mail and send your items back to our address:
Barbara Tupy s.p.
Zaloška cesta 297
1000 Ljubljana
Slovenia